Terms & Conditions

1. What's in These Terms? What These Terms Cover

These Terms and Conditions ("Terms") govern your access to and use of our website (built on Framer), our services, and related interactions with VEC Communities ("we," "us," or "our"), a Sydney, Australia-based agency that helps creators, business owners and experts develop and sell information products (courses, digital downloads, communities) ("Services"). This includes enquiries via forms (e.g., Typeform), scheduling tools (e.g., Calendly), consultations and partnerships.

By using our website or Services you agree to these Terms. We may update these Terms and will post the updated version with a new effective date. Continued use after changes means you accept them. These Terms incorporate our Privacy Policy.

2. Information About Us and How to Contact Us

We are VEC Communities based in Sydney, NSW, Australia: Contact us:

• Email: kai@veccommunities.com

• Address: WeWork Entity (Legal Name): 161 Castlereagh Street Pty Ltd
  Registered Address: Level 2, 383-385 George Street, Sydney, City of Sydney, NSW 2000, Australia

• Phone: +61 481 333 578

• ABN: 57552810172
  
  

3. Our Contract with You

A contract is formed when we accept your enquiry or engagement (e.g., confirmation email, signed agreement, or receipt of required payment). For consultations, contract forms when you schedule/submit and we confirm. You must be at least 18 (or age of majority). Our Services are not intended for children under 16.

4. Our Rights to Make Changes

We may update our website or Services to comply with law or improve functionality. We may reschedule calls with reasonable notice and adjust deliverables for unforeseen issues, and will seek to minimise disruption. We will not materially reduce value of paid Services without your consent or an appropriate adjustment.

5. Our Services

We offer consultations and partnership services to develop, manage or sell info-products. This may include access to your platforms (with permission), payment handling, analytics, templates and strategy. Services are non-exclusive. We provide advice and support but do not provide tailored legal, financial or other regulated professional advice - consult a qualified professional for that.

No Guarantee of Results.
We do not guarantee revenue, sales, audience growth or other business outcomes. Results depend on many factors outside our control. Past examples or case studies are illustrative only and not promises of future performance.

6. Refunds and Cancellations

Consultations are generally free or low-cost; paid consultation elements are non-refundable after delivery. For partnerships, refunds are not available once we begin work (e.g., after accessing data or creating assets). If you cancel before work starts we may refund at our discretion, minus any administrative fees. Your statutory rights under the Australian Consumer Law (ACL) remain.

7. Price and Payment

Prices are as quoted and in Australian Dollars (AUD), including GST where applicable. Payment methods may include bank transfer, card or third-party processors. You authorise us to charge your payment method. Late payments may incur interest at 1.5% per month (or the maximum permitted by law). We may suspend Services for non-payment. Missed instalments may accelerate the balance due.

8. How We May Use Your Personal Information

We handle personal information as set out in our Privacy Policy. We collect information via Typeform, Calendly, consultations and partnerships (including payment and analytics). We do not sell personal data.

9. Non-Disclosure and Confidentiality

Each party may receive Confidential Information. Confidential Information will be used only to provide the Services and must not be disclosed or misused. You agree to protect Confidential Information with reasonable care. We will not include your Confidential Information in marketing or case studies without your prior written consent. These obligations survive termination.

10. Intellectual Property Rights

• We retain ownership of our pre-existing IP (templates, methodologies, website content).

• You retain ownership of your pre-existing content.

• Unless otherwise agreed in writing, bespoke deliverables we create for you vest in you on full payment.

• You grant us a limited, revocable license to access and modify content you supply as needed to deliver Services.

• You are responsible for ensuring materials you provide do not infringe third-party rights.

Marketing, Case Studies and Testimonials (short):

• We may use anonymised or aggregated data for marketing without additional consent.

• We will identify you (name, logo or other identifying information) in case studies, testimonials or other promotional material only if you give explicit written consent in your service agreement or a separate written agreement.

• For identified use we will supply a draft for your approval and will not publish identified materials until approved. You may revoke consent for future uses by written notice; revocation does not affect materials already published.
  
  

11. Your Obligations

You must provide accurate information, cooperate promptly (including providing required access), comply with laws (including ACL and data protection), and not misuse the Services. You indemnify us for losses caused by your breach, inaccurate information or third-party claims relating to your content.

12. Limitations of Liability

To the fullest extent permitted by law (including ACL): we are not liable for indirect, special or consequential losses (e.g., lost profits). Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms excludes liability for death or personal injury caused by our negligence, fraud, or other liabilities that cannot be excluded by law, and your non-excludable consumer rights under ACL remain.

13. Termination

We may suspend or terminate Services for breach, non-payment or legal reasons. On termination you must pay outstanding fees and we may revoke platform access. Confidentiality and IP provisions that are meant to survive will continue.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of New South Wales, Australia. Disputes will be dealt with by NSW courts. We encourage informal resolution first; mediation (e.g., Australian Disputes Centre) is an option prior to court action.

15. Other Important Terms

• Force Majeure: We are not liable for delay or failure caused by events beyond reasonable control.

• Severability: If a provision is invalid the rest remain in effect.

• No Waiver: Failure to enforce a right is not a waiver.

• Entire Agreement: These Terms and any signed service agreement are the full agreement between you and us.

For questions about these Terms, contact us as in Section 2.